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Director, Service Delivery

Company: N/A

Location: Emeryville, CA

Pay: N/A

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Job Description

The MedAmerica Team. We innovate using our diverse business, analytic, and communications skills to tackle the challenges of today's complex healthcare landscape. We reward excellence in our mission to enhance patient care across the health care continuum. We collaborate, cooperate, and celebrate our unique contributions because we know we can achieve more together than we can alone.

From our administrators and management consultants to our recruiters, data and financial analysts, developers, and marketers-we help the providers and hospitals we serve improve patient outcomes, operational efficiencies, revenue, and job satisfaction.

As a member of the MedAmerica team, you'll put your skills to work helping our providers improve the care of the 6 plus million patients our providers treat annually in over 250 practices throughout the United States. You'll have the recognition and support you need to grow professionally. And you'll have the opportunity to discover work you really love in a family oriented company that wants you to succeed.

The Director, Service Delivery in partnership with senior leadership will build a highly efficient, streamlined Service Delivery division within our Enterprise Business Operations. This is a brand new division for the company where we are restructuring Enterprise HR & Finance operational activities into a shared service model. Candidate must have experience transforming meaningful change in a large organization. This role is highly focused on gaining operational efficiencies by removing silos, organizing teams and work, creating and committing to service level agreements, and continuously evaluating programs and process flows to drive operational efficiencies. The Director, Service Delivery will initially build the Service Delivery function within the new model and then operationalize and direct the function. There will be two critical initial initiatives: 1.) Build the Service Delivery division 2.) Operations of teams, technology and structure for Tier 0, Tier 1, Tier 2 and Tier 3. The perfect candidate will have solid experience building coupled with a passion for operating in their toolbox.

Responsibilities include, but are not limited to:

Operational Strategy (50%)

Operations and Team Management (30%)

Client Relationships and Engagement (15%)

Compliance and risk mitigation (5%)


Why MedAmerica?

When you work at MedAmerica, you share your talents with an awesome team that makes coming to work empowering and fun. That's why our employees have voted us a Best Place to Work in the Bay Area. That and some pretty incredible benefits:

Your Life. Your Career. Your Success. Apply Today!

MedAmerica is an Equal Opportunity Employer.


Job Requirements