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Customer Experience Specialist - FMLA Benefits

Company: N/A

Location: Chicago, IL

Pay: N/A

Contact Information

Name: Nick Eggebrecht
Phone: n/a
Fax: n/a
Apply Online

Job Description

The FMLA Specialist assists our
customers and their employees with the administration of the Family and Medical
Leave Act rights and responsibilities.

Primary Responsibilities

  • Maintain a comprehensive knowledge of Family
    Medical Leave Act (FMLA) and related laws in all 50 states to efficiently administer
    our customers' FMLA and related policies

  • Support clients and customers, primarily via
    phone and email

  • Meet production and quality goals set by the
    FMLA Department

  • Provide a memorable positive customer experience
    by identifying and understanding the needs of the caller

  • Demonstrate respect, sensitivity and
    understanding for the caller’s circumstance while maintaining professionalism
    at all times

  • Execute and adjust leaves, as mandated by
    appropriate state and federal guidelines, in coordination with the customer's

  • Communicate clearly and concisely with callers
    while educating them on leave concepts and necessary next steps

  • Provide accurate,
    professional and timely responses to communications from internal and external

  • Prioritize and organize daily responsibilities
    in order to meet all deadlines

Job Requirements

Skills Required

  • Demonstrate reliable and consistent attendance
    and is dependable

  • Perform job-related tasks and own customer
    inquiries for a one-call resolution

  • Ability to engage the customer, identify their
    needs, express empathy and provide an exceptional customer experience

  • Effective written and verbal communication

  • The ability to think critically by gathering
    information, evaluating options and implementing the best solution

  • Focus on achieving goal-oriented results

  • Demonstrates flexibility on the job  and a
    willingness to learn new methods, procedures or techniques

  • Function as a team player, striving to learn and
    strengthen the team as a whole


Job Qualifications

  • Bachelor’s Degree

  • Customer Service experience required

  • Experience with Employee Benefits Administration
    and/or FMLA Administration a plus

  • Computer literate and proficient in Microsoft
    Office Suite

  • Bilingual Spanish is a major plus!

  • Stable work history is required

Additional Benefits We Offer


ComPsych Corporation maintains a drugfree workplace.

CSR, Customer Service Representative, Call Center Representative, Client Service Representative, Absence Management Benefits