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Customer Experience Specialist - FMLA Benefits

Company: N/A

Location: Chicago, IL

Pay: N/A

Contact Information


Name: Nick Eggebrecht
Phone: n/a
Fax: n/a
Apply Online

Job Description




The FMLA Specialist assists our
customers and their employees with the administration of the Family and Medical
Leave Act rights and responsibilities.



Primary Responsibilities





  • Maintain a comprehensive knowledge of Family
    Medical Leave Act (FMLA) and related laws in all 50 states to efficiently administer
    our customers' FMLA and related policies




  • Support clients and customers, primarily via
    phone and email




  • Meet production and quality goals set by the
    FMLA Department




  • Provide a memorable positive customer experience
    by identifying and understanding the needs of the caller




  • Demonstrate respect, sensitivity and
    understanding for the caller’s circumstance while maintaining professionalism
    at all times






  • Execute and adjust leaves, as mandated by
    appropriate state and federal guidelines, in coordination with the customer's
    policies






  • Communicate clearly and concisely with callers
    while educating them on leave concepts and necessary next steps




  • Provide accurate,
    professional and timely responses to communications from internal and external
    clients






  • Prioritize and organize daily responsibilities
    in order to meet all deadlines







Job Requirements





Skills Required





  • Demonstrate reliable and consistent attendance
    and is dependable




  • Perform job-related tasks and own customer
    inquiries for a one-call resolution






  • Ability to engage the customer, identify their
    needs, express empathy and provide an exceptional customer experience




  • Effective written and verbal communication
    skills






  • The ability to think critically by gathering
    information, evaluating options and implementing the best solution




  • Focus on achieving goal-oriented results






  • Demonstrates flexibility on the job  and a
    willingness to learn new methods, procedures or techniques




  • Function as a team player, striving to learn and
    strengthen the team as a whole




 


Job Qualifications





  • Bachelor’s Degree




  • Customer Service experience required




  • Experience with Employee Benefits Administration
    and/or FMLA Administration a plus







  • Computer literate and proficient in Microsoft
    Office Suite






  • Bilingual Spanish is a major plus!




  • Stable work history is required











Additional Benefits We Offer







EOE/AA/M/F/Vet/Disability



ComPsych Corporation maintains a drugfree workplace.



CSR, Customer Service Representative, Call Center Representative, Client Service Representative, Absence Management Benefits