Claims Processor - FMLA Benefits
Location: Chicago, IL
Name: Nick Eggebrecht
The FMLA Claims Specialist will be responsible for processing medical certifications in a high production environment while answering emails and corresponding with FMLASource customers.
Maintain a comprehensive knowledge of Family Medical Leave Act (FMLA) and related laws in all 50 states to efficiently administer our customers' FMLA and related policies
Review medical certification documents under federal & state regulations to determine eligibility for protected leave of absence
Meet production and quality goals set by the FMLA Department
Provide accurate, professional and timely responses to communications from internal and external clients
Serve as an internal reference to the team for certification requirements and processing
Contact Medical Providers to obtain and establish medical facts supporting the need for leave
Correspond with clients regarding leave status and assist with decision making
Compose and send client-specific letters and emails regarding final decisions
Process reports for clients and short term disability partners
Provide innovative ideas that can support the ongoing growth of the FMLA Department
Support management with special projects as necessary
Demonstrate reliable and consistent attendance and is dependable.
Effective written and verbal communication skills.
The ability to think critically by gathering information, evaluating options and implementing the best solution.
Focus on achieving goal-oriented results.
Can make independent decisions and solve problems on your own.
Strong attention to detail, thoroughly executing tasks with accuracy and precision.
Efficient task management and ability to prioritize multiple projects.
Bachelor’s Degree required
Computer literate and proficient in Microsoft Office Suite
Previous administrative/claims experience preferred
Stable Work History Required
Must be able to work on-site in the Chicago Office
Additional Benefits We Offer
Our US headquarters are located in one of Chicago's premier buildings, the NBC Tower. Nestled between Michigan Avenue and Lake Michigan, ComPsych's downtown Chicago location is easily accessible by public transportation and has plenty of parking nearby.
Full benefit package with paid holiday and vacation time
Breakfast on Fridays and snacks/juice daily
ComPsych Corporation maintains a drugfree workplace.